What is Express Assessment?

Express Assessment is a service process designed to provide you with a repair diagnosis within two hours of arrival.

A factory trained technician will make themselves available to diagnose your vehicle, check parts availability and provide a repair estimate (if not covered by warranty).

Who offers Express Assessment?

Express Assessment is offered by select Western Star dealers throughout the US and Canada. Access our Dealer Directory to find a location near you.

Who can use Express Assessment?

Express Assessment is available to all our customers, from the owner operator to a large fleet.

What are the benefits to you?

The most important benefits to you are twofold: quicker diagnosis and a jump start on ordering parts if they are not locally available.

By not following the traditional last-in last-out process, downtime can be improved by over 75%. Additionally, parts delivery can be cut
by 1.5 days if not available locally.

Quick repairs are often completed on the spot.

Quick communication allows you, our customer, to make an informed decision based on the estimated time to repair your vehicle. So you can decide to wait or move the load to another vehicle.

Find your nearest Western Star dealer offering Express Assessment today.